I must admit this is my first WIZZ AIR customer experience. And some wise people say you should not have high expectations with a low-cost airline. But how can an airline forget about a country with the size bigger than Europe?


I tried to do an online check-in this morning and realized that while even Bermuda appears in the list of nationalities, China does not appear anywhere on the list. So no online check-in for people from China?


Check yourself:

After spending a short while with customer service on the phone they agreed that this is an issue and they promised to send me an email. >> Unfortunately this email did not find it’s way to my Inbox.


After spending some time in filling out the WIZZ AIR ‘online claim form’ I received an automated email that referred me back to the website & call centre (calling from Belgium costs 1.15Euros/Minute) >>> No other actions were taken on the claim. So far the approach to customer relationship management.


I just hope the WIZZ AIR pilot will know the world map better and fly us safely to the destination…